Refund Policy for Yerba-Mate.org
Effective Date: 1/9/2025
At Yerba-Mate.org, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, please review our refund policy below to understand your rights and options.
1. Eligibility for Refunds
We offer refunds under the following conditions:
Damaged or Defective Products: If your item arrives damaged or defective, you must notify us within 7 days of delivery.
Incorrect Items: If you receive the wrong item, please contact us within 7 days of receipt.
Unused and Unopened Products: You may return unused and unopened items within 30 days of delivery for a refund, excluding shipping fees.
2. Non-Refundable Items
The following items are not eligible for refunds:
Perishable goods such as loose yerba mate or tea bags, unless they arrive damaged or defective.
Items purchased on clearance or as part of a final sale.
Products that have been used, opened, or tampered with.
3. Refund Process
a. Requesting a Refund
To initiate a refund, please email us at info@yerba-mate.com with the following information:
Your order number.
A description of the issue.
Photos of the damaged or defective item, if applicable.
b. Return Shipping
If a return is required, we will provide you with a return shipping address. Customers are responsible for return shipping costs unless the return is due to our error (e.g., damaged, defective, or incorrect items).
c. Refund Timeline
Once we receive your returned item, we will inspect it and process your refund within 7-10 business days. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.
4. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please follow the refund process and place a new order for the desired item.
5. Late or Missing Refunds
If you have not received your refund within the expected timeline:
Check your bank account or payment method for pending transactions.
Contact your credit card company, as processing times may vary.
If you still have not received your refund, please contact us at info@yerba-mate.com for assistance.
6. Cancellations
Orders can be canceled within 24 hours of purchase for a full refund. After 24 hours, cancellations may not be possible if the order has already been processed or shipped.
7. Contact Us
If you have any questions or concerns about our refund policy, please contact us:
Email: info@yerba-mate.com
Thank you for shopping at Yerba-Mate.org. We appreciate your trust in our products and services!